Main Hospital Campus

Where to find us

Main Hospital Campus
35 – 47 Green Street, Wangaratta, VIC 3677
Phone: (03) 5722 5111
Email: enquiries@nhw.org.au

Emergency Department
Phone: (03) 5722 5111
24 hours a day, seven days a week

In an emergency call 000

NHW Visitor Map

NHW Visitor Map - Main Hospital Campus
NHW Visitor Map – Main Hospital Campus

Download NHW Visitor Map.pdf

Entry Policy

To help us keep our patients, carers, families and staff safe entry to Northeast Health Wangaratta (NHW) remains restricted due to the ongoing risk of COVID-19.

Hospital Entry Policy

All visitors aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • if unable to wear a mask, you must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit. Northeast Health will provide the RAT.

All visitors aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Visiting patients and accompanying adult clients:

  • Two (2) visitors per visiting hour session, during visiting hours if patient is not in isolation and physical distancing can be maintained.

Maternity Services & Clinics

  • One (1) nominated parent/guardian, partner or support person. This visitor is not restricted to the visiting hours.
  • One (1) additional adult visitor can visit during visiting hours, if patient is not in isolation and 1.5 metres physical distancing of can be maintained.

Paediatric & Special Care Nursery patients (under 18 years):

  • Two (2) parents, guardians or carers per patient where physical distancing requirements can be maintained. Not restricted to visiting hours.
  • Child visitors to the Paediatric Ward may be restricted in line with COVID precautions and/or if 1.5 metres physical distancing of cannot be maintained.
  • No child visitors permitted in Special Care Nursery.

Outpatient, community services and day stay:

  • Two (2) support persons for all clients. Support persons may be excluded from exam rooms if 1.5 metres physical distancing of cannot be maintained.

End-of-life visits:

  • Patients/residents are unrestricted, unless COVID precautions and/or if 1.5 metres physical distancing cannot be maintained.
  • There are no time limits and no daily limit on visits.

Visiting hours:  12:00pm – 2:00pm AND 5:00pm – 7:00pm

*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved according to NHW Visitor Policy on prompt.
An exemption letter will be provided to present to the concierge to enter the hospital.

Entry policy updated on 02/12/2022

Emergency Department Entry Policy

If the Emergency Department is extremely busy and 1.5 metres physical distancing is unable to be maintained, visitors in the waiting room may be asked to leave to accommodate other patients.

All visitors aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • if unable to tolerate an N95 mask, must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit 
    Northeast Health can provide a RAT for this purpose

All visitors aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Adult patients:

  • Following approval, two (2) visitors per patient if patient is not in isolation and 1.5 metres physical distancing can be maintained.

Paediatric patients (under 18 years):

  • Two (2) parents, guardians or carers per patient.

Dependent, mental health, dementia or delirium patients:

  • Two (2) support persons per patient with appropriate education around infectious risks if patient in isolation.


*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved by Nurse In Charge or senior doctor for critically ill patients, end-of-life care or complex disability.

It is often not possible to wait with patients on ambulance trolleys awaiting cubicles, particularly in isolation. We will do our best to keep you informed and updated about off load time.

If you have any concerns please speak to the screening staff or ask to speak to the Nurse In Charge.

Entry policy updated on 02/12/2022

Community Care Centre Entry Policy

All clients, patients and support persons aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • If unable to wear a mask, you must demonstrate proof of vaccination OR demonstrate a negative result from a rapid antigen test (RAT) taken on the day of the visit. Northeast Health Wangaratta can provide the RAT upon request.

All clients, patients and support persons aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Adult clients and patients:

  • Two (2) support person for all clients.
  • Dependents of adult clients and patients may attend.
  • Support persons may be excluded from exam rooms if 1.5 metres physical distancing of cannot be maintained.

Paediatric clients and patients (under 18 years):

  • Two (2) parents, guardians or carers per patient.

*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved by the service manager for critically ill patients, end-of-life care or complex disability.

If you have any concerns please speak to the screening staff or ask to speak to the service manager.

Entry policy updated on 02/12/2022