Disability Support

Northeast Health Wangaratta is committed to providing accessible, safe and inclusive care for all people who identify as living with a disability.

We provide support for people with disability, their families, and carers to access our services. This is a free service, and anyone can make a referral to access disability support, including patients, carers, and disability support providers. You do not need to be referred by a health professional.

Disability Liaison online referral form

If you have any suggestions that can help us improve our services, we would love to hear from you. You can provide your feedback by emailing disability.support@nhw.org.au

Disability Support Officer (DSO)

Tracey is wearing glasses and her hair tired back into a ponytail. She is dressed in NHW uniform with her name, title and NHW logo embroidered on it.
Tracey McGeehan – Disability Support Officer

Tracey McGeehan
Mobile: SMS only 0427 699 570
Email: disability.support@nhw.org.au
Monday, Wednesday and Friday – 9.00am to 3.00pm

Our Disability Support Officer provides support and advocacy for staff and students at Northeast Health Wangaratta.

  • We can partner with Disability Employment providers.
  • We can provide tours of the work place (pending COVID restrictions).
  • We are a source of information about vacancies and recruitment.

We can support you to apply for work at NHW by:

  • assisting with your application
  • discussing access needs before your interview
  • providing support during your interview
  • debriefing with you after your interview
  • providing feedback after your interview.

On the job support we can provide:

  • assistance with paperwork
  • support through orientation and ongoing mandatory training
  • introductions to staff
  • development of customised roster
  • advocacy during meetings
  • applications for workplace modifications to meet your needs
  • invitation to attend regular meetings with other staff living with disability.

Disability Liaison Officer (DLO)

profile photo of Stefanie Herrera. She is stood in front of a blank background and is looking directly into the camera, smiling. She has curly hair tied back into a bun and wears glasses.
Stefanie Herrera – Disability Liaison Officer (DLO)

Stefanie Herrera
Mobile: 0427 416 960
Email: disability.support@nhw.org.au

The Disability Liaison Officer (Health Service Access) provides support for people with disability, their families and carers to access services. This is a free service for patients, carers and families.

Anyone can make a referral to our service, including patients, carer and disability support providers. You do not need to be referred by a health professional.

  • We do not take the place of healthcare professionals.
  • We listen to what you need to access health care.
  • We work with your healthcare team to ensure access to the care and support that you need.

Before you come to hospital we can:

  • provide information about support for patients, carers and families
  • discuss what you need to access services and feel safe
  • work with your health team to ensure you are provided with accessible and inclusive care
  • provide support to attend appointments.

During your hospital stay we can:

  • support you and your carer/s
  • support and educate staff involved in your care
  • help with information and planning to go home.

When you leave hospital we can:

  • support access to health services and other health and human services.
  • offer advice to health services about providing care that is accessible and inclusive for you.

COVID-19 support we provide:

  • information and support to access COVID-19 screening
  • information and support to access COVID-19 vaccination
  • assistance with vaccination bookings for Supported Disability Accommodation services
  • access to RATs (Rapid Antigen Tests).

Our catchment

Our regional DLO program provides services to the following catchment:

  • Alexandra District Hospital
  • Benalla Health
  • Euroa Health
  • GV Health
  • Mansfield District Hospital
  • NCN Health
  • Northeast Health Wangaratta
  • Seymour Hospital
  • Yarrawonga Health
  • Yea and District Memorial Hospital

More Information

Referrals: Anyone can make a referral to our service, including you or your carer. Please let us know during the admission process, or tell a member of your care team, that you would like to access Disability Support. You can also use the online form to request support from the Disability Liaison Officer (DLO) from Northeast Health Wangaratta.

Disability Liaison online referral form

The DLO can support patients and staff at Alexandra District Hospital, Benalla Health, Euroa Health, GV Health Mansfield District Hospital, NCN Health, Northeast Health Wangaratta, Seymour Hospital, Yarrawonga Health and Yea and District Memorial Hospital.

Cost: There is no cost for this service.

Useful Links

NHW Disability Action Plan 2022-2025.pdf

National Disability Insurance Scheme (NDIS)

Learn Auslan: Phrases for medical staff

Disability Support at NHW.pdf

Easy-to-understand Information and Resources

I’m getting a COVID-19 Vaccination social story

Easy to read COVID-19 safety

Your Rights and Responsibilities

You have the right to:

  • Be treated with respect and dignity.
  • Have access to information about the range of services available.
  • Be included in decisions and make choices about your health care.
  • Refuse to continue with services.
  • Complain about services without fear.
  • Have someone of your choice advocate for you.
  • Have your personal information kept private and confidential.

You are responsible for:

  • The decisions you make.
  • Keeping Northeast Health Wangaratta up to date with relevant information about your condition and circumstances.

For more information about your Rights and Responsibilities please visit www.safetyandquality.gov.au