Here is some important information for our patients and visitors.
Our onsite cafe is located on the ground floor, off the main corridor. Light meals, snacks and drinks are a available along with newspapers, magazines and limited gift items.
Opening Times: Monday – Friday: 8.00am-4.00pm Saturday-Sunday: 9.00am-4.00pm
If you provide your religious details on admission and consent to visits, be aware that your name will appear on a list that is given to pastoral care workers. You may receive a visit from a member of the church. If you do not consent to visits your name will not appear on the list.
Northeast Health Wangaratta is a public health facility. All patients utilising this facility for health care treatment must have a Medicare card. Those who are not eligible for Medicare benefits or have no Medicare card must organise payment for their treatment.
Medicare ineligible patients and maternity patients are responsible for organising health insurance cover or money to cover their health care costs.
Find out more information on;
or phone the Patient Services team on (03) 5722 5254.
- After personal hygiene (for example; using the toilet)
- Before and after eating
- Before and after touching your operation wound area or any dressing you may have
- After using tissues when coughing or sneezing
- After touching body fluids or waste
- When leaving your room
If you have any operation or procedure performed, you will be required to sign a consent form. Before you sign a consent form it is important that you fully understand the procedure, treatment or operation.
If you are not sure about any aspect of the procedure, please ask for another explanation before you sign the form. Proposed surgery or treatments cannot proceed unless consent is given.
At Northeast Health we are committed to providing a safe workplace for its staff. There is zero tolerance towards violence and aggression. People who damage property, abuse, make threats or assault our staff will be reported to police for further action.
Safe working practices also include the full use of the No-Lift program. Our staff are fully trained and undergo annual testing in the safe use of equipment and correct patient handling techniques. Wherever heavy manual handling of patients needs to occur, an appropriate lifting device will be used.
Limited car parking is available in surrounding streets and a staff/visitors car park is located in Docker Street, opposite the Thomas Hogan Centre. Short term parking for the drop off/collection of patients is available at the front of the hospital. Disabled car parking spaces are also available in this area- stickers must be displayed.
NHW is well serviced by buses, with a bus stop at the front of the hospital in Green Street. The train station is only a short walk away. All route information and timetables are available from the main desk in the front foyer, ground floor. Taxis can by accessed by calling 131 008 for the cost of a local call.
Any patient attending Northeast Health for any reason has the right to privacy under the Health Services Act 1988 (as amended 2001) and the Health Records Act 2001.
A brochure is available for patients and visitors called What happens to information about me? outlining what is done with the data and notes collected during your admission to hospital.
You will be asked to consent to information about your stay being sent to your local doctor. If you wish to change this at any time during your stay or afterwards then please contact the Privacy Officer on (03) 5722 5233.
Access to Patient Information
Requests for medical information for continuing care
If you require medical information to be sent to a health professional for continuing care, ask the health professional to make an official request in writing (on letterhead) so that we can ensure the correct information is provided. This information is provided at no charge. Such requests can be faxed to Health Information Services on 03 5721 3020.
Requests for X-rays or scans
If you require copies of your own x-rays or scans only, contact the Medical Imaging Department directly, Monday to Friday 8.30am to 5.00pm on telephone 03 5722 5011. The Medical Imaging Department may charge separately for this.
Requests for the x-rays or scans of another person must be through the Freedom of Information process – see below ‘Requests to obtain copies of medical information’.
Requests to obtain copies of medical information
You have the right to request access to your medical record and personal information held by NHW in accordance with the Freedom of Information Act 1982 (Vic) (FOI Act) and the Health Records Act 2001 (Vic).
It is possible to obtain copies of information, view information or request an amendment to information that is incomplete, incorrect, out of date or misleading.
You can also request access to the medical information of another person, with their written consent.
Find out more about Patient Information - Privacy, Confidentiality & Access
You will be contacted approximately two days prior to your admission to hospital. This call is a great opportunity to ask any questions that you may have in relation to your procedure and to confirm any instructions you have received about what you need to do to prepare for an operation or procedure (including any limitations on eating, drinking and smoking before).
What you should bring to the hospital
Information and Documents
- Medicare card
- Healthcare card/pension card, if applicable
- Private health card, DVA card, if applicable
- Work Cover / TAC details, if applicable
- Referral letters
- X-rays or test results
- Contact details of two family members or friends who can be contacted if necessary
- Advance Care Directive*
- Medical Treatment Decision Maker*
- DHHS Guardianship documentation*
- All medications in original packaging. Include inhalers, patches, eye drops, vitamins, insulin
- Allergy information
- Hearing aids
- Walking aids
- CPAP machines
- Nightwear – with loose fitting arms or legs to allow for bandages, IV lines, etc.
- Dressing gown
- Personal hygiene items - Toothbrush and paste, soap, comb, deodorant, shampoo and shaving kit.
- Casual clothes - Loose fitting comfortable clothes
- Non-slip Slippers/shoes that are easy to put on /off
- Reading material
- Mobile phone and charger
- laptop/tablet and charger
- Credit Card to hire TV
Please only bring a small bag similar in size to airline carry-on baggage for your clothing and personal items as storage is limited.
ValuablesPlease make sure that valuables and large amounts of money are left at home. If you do need to bring them to the hospital for any reason, items will need to be listed on your admission form. Please ensure these items are then placed in the hospital safe. On discharge from the hospital, all valuables will be returned to you.
Note: Northeast Health will not be held responsible for lost valuables if they have not been placed in the hospital safe on admission. No responsibility will be taken for valuables left in your room.
On the day of your procedure
- Shower before arriving at hospital / with pre-op washes if this has been provided for your surgery.
- Wear clean comfortable clothes
- DO NOT APPLY
- Skin lotions/ oils/ powder
- Hair Products
- All Jewellery including body piercings
- Nail polish, ALL artificial/ gel nails etc
- DO NOT BRING
- Sentimental items
- Excessive money
The hospital’s oldest and original building used as a kitchen and day stay ward, affectionately known as the “Rat House” has been beautifully restored and converted as the focal point of a serene Spiritual Sanctuary precinct.
The building is located in the centre of NHWs campus to create a ‘Spiritual Sanctuary and Respite Area’ for patients, families, visitors, volunteers and staff with a chapel, family respite room, kitchenette, Pastoral Care Coordinators office and store room, welcoming foyer and display area, serene courtyard, gazebo, water feature and gardens. The Spiritual Sanctuary is accessible at all times.
Each bed has its own remote controlled television. These TVs are provided by an external service called HTR, with a daily cost to the patient. HTR staff visit each day to collect payment and connect TVs or connections can be made via the telephone using a credit card.
Supporting travellers by providing simple, practical travel-related support and aid that helps them travel independently and confidently. Trained volunteers can accompany regional travellers to and from their medical appointments in central Melbourne or Albury/Wodonga, giving them the confidence they need to keep their health appointments.
For more information please visit the website www.travellersaid.org.au
As a patient/client of NHW you have the right to:
- Receive a prompt response in emergencies
- Care from appropriately qualified health professionals
- Expect a safe and secure environment
- Be treated with respect, consideration and dignity
- Confidentiality regarding all personal and medical details
- Give your informed consent to, or refuse any treatment
- Timely and understandable information about your condition
- Access to an interpreter if necessary
- Express your dissatisfaction or satisfaction with our service
- Be actively involved in your care and treatment
As a patient/client of NHW we ask that you:
- Are courteous and considerate to other patients and to treating staff
- Provide, to the best of your knowledge, accurate information about your current and previous medical problems, medications, visits to hospital, insurance status, allergies and other matters relating to your state of health in order to help our staff care for you.
- Inform staff if consent for treatment is withheld or withdrawn
- Seek clarification if you do not understand any information or instructions given to you
- To be actively involved in your care and treatment
- Discuss any worries/ concerns with a relevant member of staff.
- Comply with health advice and medical instructions
- Respect hospital policies
- Pay account promptly
Northeast Health Wangaratta encourages you to support your local hospital by using your private health insurance.
By choosing to use your private health insurance at Northeast Health you will be entitled to the following benefits:
- No ‘out of pocket’ expenses for accommodation, theatre, prostheses, radiology and pathology
- Treatment provided by a consultant/surgeon/specialist
- Excess payments and co-payments that apply to your insurance policy will be covered by Northeast Health
- Free TV rental
- Free telephone calls
- Free daily newspaper from Monday to Friday.
- Help us to help you
Using your private health insurance will actively support us to:
- Maintain facilities
- Purchase new equipment
- Recruit more staff
- Improve patient services.
For more information phone the Patient Services team on (03) 5722 5254.
We recognise individual patient needs and aim to cater for these by opening up visiting hours. We believe that open visitation plays an important role in the recovery, comfort and support of our patients.
At times we may need to limit visitation while patients are in therapy, or for other periods during the day, based on the patient’s needs. Please comply with any visitation restrictions recommended and communicated by the healthcare team.