We welcome and value your feedback. Your feedback helps us to improve our services for everyone.
There are several ways you can get in touch with us if you want to provide us feedback on your experience or any other part of our service. Your feedback might be in the form of a compliment, suggestion or complaint. Whatever it may be, we value your feedback and we are paying attention. It’s important that you provide us with your feedback as soon as you can.
If you’re providing a compliment, we’ll make sure it gets to the location you’re referring to.
We strive to address the majority of formal complaints received through our Consumer Liaison staff within 30 days of receipt of your comments. If you prefer to remain anonymous, we would be pleased to address your concerns.
Contact our Consumer Liaison Team
Phone: (03) 5722 5202
Email: feedback@nhw.org.au
Mail: Northeast Health Wangaratta, PO Box 386, Wangaratta VIC 3676
Online: Complete our online feedback form
Any problem is usually best solved within Northeast Health Wangaratta. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commissioner (HCC). The HCC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.
https://www.hcc.vic.gov.au
Victorian Healthcare Experience Survey (VHES)
The VHES program is another way you can provide feedback. If you have recently been a patient at Northeast Health Wangaratta you may receive an invitation to participate in the Victorian Healthcare Experience Survey. The survey is conducted by Ipsos, an independent contractor, on behalf of the Victorian Agency for Health Information (VAHI), a division of the Department of Health (the department). Participants are invited to participate in the survey via email or SMS invitation and are able to complete the questionnaire online. Alternatively, patients may call the 1800 helpline listed on their invitation and complete a telephone interview.
We encourage NHW patients to participate in this survey as the experiences of our patients are important to us. The results are provided to Victorian public health services on a quarterly basis and are used to assist in driving change and improvement in the services provided.
For further information about the VHES please email: vhes@vahi.vic.gov.au