Health Professionals

Disability Liaison Officer (DLO)

The purpose of the DLO Program is to improve outcomes and healthcare access for people with disability in Victoria by:

  • Continuing to ensure people with disability experience timely access to appropriate health supports
  • Championing and supporting delivery of service improvements aligned with Inclusive Victoria: State Disability Plan 2022-26 systemic reforms and health commitments

This is a funded program and there is no cost to the health service or consumer for the DLO service.

Our catchment

The Northeast Health Wangaratta DLO program provides services to the following catchment:

  • Alexandra District Hospital
  • Benalla Health
  • Euroa Health
  • GV Health
  • Mansfield District Hospital
  • NCN Health
  • Northeast Health Wangaratta
  • Seymour Hospital
  • Yarrawonga Health
  • Yea and District Memorial Hospital

To make a referral please use our online Disability Liaison referral form

Stefanie Herrera (Health Service Access)
Phone: 0427 416 960

The Disability Liaison Officer (Health Service Access) provides support for people with disability, their families and carers to access services. This is a free service for patients, carers and families.

Anyone can make a referral to our service, including patients, carer and disability support providers. Referrals do not need to be made by a health professional.

  • We do not take the place of healthcare professionals.
  • We listen to what is needed to access health care.
  • We work with healthcare teams to ensure access to the care and support that the consumer needs.

Before presentation to hospital we can:

  • provide information about support for patients, carers and families
  • discuss what the consumer needs to access services and feel safe
  • work with the health team to ensure provision of accessible and inclusive care
  • provide support for consumers to attend appointments.

During the hospital stay we can:

  • support patients and your carer/s
  • support and educate staff involved in care
  • help with information and discharge planning.

On discharge we can:

  • support access to health services and other health and human services.
  • offer advice to health services about providing care that is accessible and inclusive.

COVID-19 support we provide:

  • information and support to access COVID-19 screening
  • information and support to access COVID-19 vaccination
  • assistance with vaccination bookings for Supported Disability Accommodation services
  • access to RATs (Rapid Antigen Tests).

To make a referral please use our online Disability Liaison referral form

Amanda Earnshaw (System Change)
Phone: 0429 331 748

The Disability Liaison Officer (System Change) supports the delivery of service improvement by addressing barriers that prevent people with disability from accessing services including fear, uncertainty and issues with accessibility.

This will be achieved by:

  • Reviewing and updating systems to identify and respond to people with disability
  • Education and training for the workforce on engaging with people with disability
  • Supporting strategies and actions to improve the recruitment and retention of employees with disability
  • Developing and strengthening disability action plans

The DLO (System Change) is available to provide resources, support or guidance in any of the above areas.


Australian College of Nursing logo for Bronze Affiliate

Northeast Health Wangaratta is affiliated with the Australian College of Nursing.