Dental Service

NHW Public & Private Dental Service
Phone: +61 (03) 5722 5116 or +61 (03) 5722 5325
Community Care Centre, Clark Street, Wangaratta, VIC 3677
Public: Monday to Friday – 9.00am to 5.00pm
Private: Monday & Wednesday – 9.00am to 5.00pm

Benalla Dental Service
Phone: +61 (03) 5761 2201
45 Coster Street, Benalla (next to Benalla Hospital).

Dental ServicesNHW Dental Service can provide general and emergency dental care for public and private patients in our modern, nine chair facility with state of the art equipment.

Seven chairs are located at the Community Care Centre in Clark Street, Wangaratta and two chairs at the Benalla Dental Service in Coster Street, next to Benalla hospital.

Who is eligible for public dental?

  • Children and young people aged 0-17 years, including all children who are eligible for the Child Dental Benefits Scheme – these services are free of charge
  • Adults who hold a valid Health Care Card or Pensioner Concession Card and dependents listed on these cards
  • Newly arrived refugees and asylum seekers

Anyone who requires emergency treatment will be assessed and offered appropriate care without having to be placed on a waiting list.

Private dental care

NHW Private Dental ClinicWe offer general and emergency dental services from a private practice within our Community Care Centre including;

  • Excellent general dental care
  • Dentures,
  • Aesthetic Dentistry,
  • Mouthguards,
  • Teeth whitening
  • Focus on prevention, DVA patients welcome
  • Competitive rates
  • Private Health rebates

The private service is available on Mondays and Wednesdays. Appointments can be made by calling (03) 5722 5325 or by visiting the Community Care Centre.  Private Health rebates apply.

Emergency dental care

Emergency dental care is offered to eligible clients. Appointments are limited, but we do try to accommodate all enquiries. All emergencies undergo triage assessment and placed into one of five categories. Appointment for treatment depends on the urgency of the dental problem. Emergency care is available if you have dental pain (teeth, mouth, gum or jaw), facial swelling, and bleeding (trauma affecting mouth) or had an accident involving your mouth or teeth.

What you need to tell us…

  • Is the problem with your teeth, gums, wisdom teeth or false teeth?
  • Are you taking immunosuppressants? If yes, provide details
  • Are you over 80 years of age?
  • Do you have pain?
  • What causes the pain?
  • Has it interfered with sleep?

Specialist care

If you require specialist care, you may be referred to the Royal Melbourne Dental Hospital.

Specialist care can include:

  • Endodontic – root canal treatment for those where routine treatment is not possible
  • Prosthodontics – includes dentures, crowns and bridges for those people who have more  complex dental problems
  • Orthodontics – tooth straightening for people with more serious dental problems
  • Periodontics – treatment of severe gum disease
  • Paediatrics – treatment for children with complex dental, medical and other problems
  • Oral Medicine – treatment for a variety of diseases of the lips, cheeks, tongues and jaw joints
  • Oral Surgery – complex surgical procedures involving the teeth, mouth and jaws

Fees for public dental services

All children 0 – 18 are eligible for services.  There is a one-off charge for children who are not on a Health Care Card or Pensioner Concession Card and who do not claim Child Dental Benefits. Treatment provided by supervised final year dental students is free for any age-group.

Fees for public dental services usually apply to eligible adults for emergency, general and denture care. Please enquire when you contact the service.

Exemption from fees for public dental services may apply to some patients. If payment is difficult, please speak with reception staff.

Dental care during pregnancy

Keeping your teeth healthy during pregnancy

Keeping your teeth and gums healthy during pregnancy is even more important than at other times. Severe gum disease has been linked to babies being born early or smaller than expected.

Pregnant women are recognised as a priority group for dental treatment.
Options available to pregnant women:

  • attending our antenatal clinic can have a free dental health screen for their teeth.
  • attending outpatient clinics can have a free dental health screen on the day of attendance or make another appointment at a suitable time.
  • who are Health Care Card holders or pensioners can continue to use our dental service at a greatly reduced cost.
  • who are not Health Care Card holders or pensioners will be referred to a private dental practitioner.

Key messages for all pregnant women

Eat well

  • Your growing baby’s calcium demands are high, so you should increase your calcium consumption to compensate.
  • Eat calcium-enriched foods such as dairy or soy alternatives.
  • Eat a nutritious diet every day including fruits, vegetables, grains, beans and lean meats.
  • Try not to eat too many sweet foods.

Clean well

  • Brush your teeth twice a day for 2 to 3 minutes.
  • Aim the bristles of the toothbrush at a 45-degree angle, towards the gum line.
  • Floss your teeth at least once a day.

Drink well

  • Drink lots of tap water, especially fluoridated.
  • Drink non-sweetened dairy milk or calcium-fortified alternatives. Calcium is essential for your baby’s bones and teeth.
  • Try not to drink too many sugary drinks.

We recommended that your child has their first dental check-up between the age of 1 – 2 years.

Smiles for Miles

Smiles 4 Miles is an initiative of Dental Health Services Victoria (DHSV) which works in partnership with Northeast Health to improve the oral health of children, their families, and the wider community.

The Smiles 4 Miles program promotes three key messages:

waterboy-says-drink-wellDrink well

  • Tap water is the preferred drink
  • Limit sugary drinks (especially between meals)
  • Choose plain milk over flavoured



Eat well

  • Enjoy a wide variety of nutritious foods every day from the five food groups
  • Limit foods containing added sugars
  • Healthy meals and snacks are important for healthy teeth


brushboy-says-clean-wellClean well

  • Brush teeth and along the gum line twice a day
  • Children should use a low-fluoride children’s toothpaste from 18 months until they turn six
  • Don’t wait for a problem. A child should see a health professional (Maternal and Child
  • Health Nurse, Dentist, Oral Health Therapist, Dental Therapist or General Practitioner) by the age of two for an oral health check
  • An oral health professional will discuss a child’s risk level and how frequently they need to visit for an oral health check

Useful Links

Dental Health Services Victoria

Child Dental Benefits Scheme (Medicare)

Healthy Teeth Healthy Pregnancy

Summary – Hume (Ovens Murray and Goulburn) Oral Health Strategic Plan 2018-2024.pdf