This International Women’s Day, Northeast Health Wangaratta is recognising the women across our organisation who are challenging gender stereotypes and driving meaningful change to build strong, inclusive, more equitable workplaces including Lou Merrett, one of our dedicated Security Officers.
With 16 years’ experience in the security industry and six years at NHW, Lou represents the growing number of women stepping into roles traditionally dominated by men and reshaping perceptions about who belongs in these positions. Since joining the health service in 2020, she has built a reputation for professionalism, empathy and calm leadership in high-pressure situations.
Security in a health setting requires far more than physical presence. It demands communication, patience and the ability to de-escalate challenging situations while maintaining safety for patients, visitors and staff.
Lou says one of the most important skills in her role is kindness.
“Working in a hospital is different to other security environments. Patients are often distressed, unwell or frightened. Taking the time to talk with them, showing care and respect, can completely change the outcome of a situation.”
Throughout her career, Lou has faced challenges common in male-dominated industries.
“There have been times when people have questioned whether a woman should be in security. But over time, your skills and the way you handle situations speak for themselves.”
She believes being a woman in the role can be a strength, particularly in healthcare.
“I think there’s a real benefit. I’ve found I can often de-escalate situations by talking things through and connecting with patients. Communication can be incredibly powerful.”
For women considering a career in security, her advice is simple.
“Do it. It’s such a rewarding job. I love what I do.”
Executive Director People and Corporate Operations Kim Bennetts said International Women’s Day is an important reminder of the role organisations play in supporting women across all areas of the workforce and addressing structural barriers that limit opportunity
“It’s incredibly important that we actively support women in all roles across our services, including those that have traditionally been male dominated,” Ms Bennetts said.
“We are fortunate to have dedicated staff like Lou who not only keep our hospital safe but who also provide compassionate support to our patients every day. Her professionalism, skill and ability to connect with people reflects the values we strive for as a health service.”
Security Coordinator Aaron Ashman said Lou has had a significant impact on the team since joining NHW.
“Lou has been an incredibly valuable member of our security team. Her approach to de-escalation and communication has strengthened the way we work and how we respond to challenging situations,” Mr Ashman said.
“She brings a different perspective, and we have all learnt from her calm, respectful way of engaging with patients. Having that balance in the team has been hugely beneficial.”
This International Women’s Day, NHW acknowledges the women across our organisation and broader community who continue to lead, support and inspire positive change.