Northeast Health Wangaratta (NHW) has today announced the launch of its 2025–2028 Strategic Plan, setting a clear direction for the next three years to deliver exceptional healthcare for the Northeast community.
In preparing the plan, NHW commenced an extensive community consultation process in March 2025 to inform the future of care. This included over 200 responses to a public survey and nine community Listening Posts held across the region. A comprehensive internal staff survey was also undertaken to ensure the voices of the workforce were embedded in the planning process. This engagement has shaped the key priorities and directions of the Strategic Plan, reflecting a shared vision for delivering exceptional care for the community we serve.
Developed with input from staff, patients, residents, community members, partners, and the Department of Health, the Plan outlines four key commitments:
- Exceptional care
- Engaged people and culture
- Sustainability
- Collaboration and partnerships
Board Chair Ruth Kneebone said the Plan was a significant milestone for NHW.
“We are proud to share a Strategic Plan that reflects the voices of our community and our people. It is grounded in what matters most – delivering safe, high-quality care, supporting our workforce, and preparing for the future health needs of our region,” she said.
The Plan sets priorities including:
- Improving access to timely, safe and effective care across the Northeast
- Strengthening partnerships with First Nations communities to achieve equitable health outcomes
- Supporting wellness in the community and expanding care at home services
- Investing in workforce development, leadership and a safe, inclusive workplace
- Driving environmental sustainability, financial responsibility, and digital transformation
- Building strong partnerships with local health services, community organisations and the Hume Local Health Service Network
Chief Executive Officer Libby Fifis said the Plan was designed to be a “living document” that would guide decisions and actions across the organisation.
“This Plan is about more than setting goals – it’s about making measurable improvements in the health and wellbeing of our community. We will report on our progress and work together to ensure we deliver on what we’ve committed to,” she said.
The NHW 2025–2028 Strategic Plan is available online here.