Northeast Health Wangaratta (NHW) has proudly celebrated the contribution of its 170 volunteers on Wednesday 17 September, acknowledging the vital role they play in supporting patients, residents, families, and staff across the health service.
The annual Volunteer Celebration brought together volunteers, staff, and community members to reflect on the impact of volunteerism and to thank those who give their time and care so generously.
NHW volunteers contribute across a wide range of areas including Illoura Residential Aged Care, inpatient wards, outpatient services, community programs, and hospitality. They welcome visitors, assist patients and families during challenging times, deliver Meals on Wheels, prepare thousands of discharge packs each year, and support lifestyle activities at Illoura. Their contribution adds warmth and connection that goes beyond clinical care, enriching the experiences of patients and their families.
Executive Director Clinical Governance, Aged Care, Education and Research, Michelle Butler, said the event was a chance to reflect on the extraordinary impact volunteers make every day.
“Our volunteers are at the heart of our health service. Their generosity and commitment bring comfort, connection, and kindness to so many people. Whether it’s a friendly smile at reception, supporting residents at Illoura, or quietly working behind the scenes, the contribution of volunteers helps create the caring environment NHW is known for,” Ms Butler said.
“Volunteerism is woven into NHW’s history and continues to be a vital part of who we are. We are so grateful to each and every volunteer for the time, energy, and compassion they share with our community.”
Chief Executive Officer Libby Fifis said the celebration was also about recognising the role volunteers play in supporting the health service’s future.
“Our volunteers don’t just support us day to day, they help us to grow and improve. From assisting patients during their care to enhancing the experience of families and visitors, they make a real difference at every level. Their dedication is part of a proud tradition at NHW, and their ongoing support ensures that tradition continues to thrive,” Ms Fifis said.
The event also highlighted NHW’s long-standing culture of volunteerism, which has helped shape the organisation over decades. Volunteers have been central to NHW’s ability to evolve and meet the needs of the community, and their involvement remains a cornerstone of the health service’s commitment to providing exceptional care.
NHW extends its sincere thanks to all 170 volunteers for their dedication and the lasting impact they have on patients, residents, families, and staff.
NHW is always looking for more volunteers to join this vital part of the health service. If you are interested in contributing, please visit northeasthealth.org.au/support-nhw