COVID-19 (Cornanvirus) special rules now apply for people visiting NHW. For current restrictions please view COVID-19 information for patients, clients & visitors.
Our Critical Care Unit is an Intensive Care, Coronary Care and High Dependency Unit. We use specialised equipment to care for our patients. Our unit may be very noisy when busy. It is normal to hear alarms, phones and a lot of talking as we discuss and plan patient care.
We will explain your loved one’s condition and treatment plan for you. If you have any questions, please ask our nursing staff.
There are no fixed times for the Doctors rounds, so if you wish to speak with a doctor, please let staff know.
Our nursing staff are available 24 hours a day to provide advice or assist with any difficulties you may be experiencing.
We can help you contact a friend, relative, social worker or member of the clergy to discuss your concerns.
Trained Pastoral & Spiritual Care staff are available to support our patients and their loved ones. If you would like to speak to our Pastoral & Spiritual Care team, please call +61 (03) 5722 5217 or ask one of our nurses.
Information for Visitors
Visiting Hours (COVID-19 visiting restrictions apply)
- We do not have set visiting hours.
- Ring the bell at the front door of the unit and wait for us to let you in.
- Visitors may be restricted due to your loved one’s condition or need for rest.
- Visitors may be restricted due to requests from a patient, their carer or the Nurse in Charge.
- Please use the hand rub at the door to reduce the risk of infection.
- Children must be supervised and remain with an adult at all times.
- Do not visit if you are unwell.
If you are from out of town, accommodation information and maps of Wangaratta are available at the front desk or Visit Wangaratta.
Amenities for Visitors
There is a relatives’ room with a kitchenette near the entrance to the Critical Care Unit, directly opposite Room 16.
The public toilet is next to the relatives’ room.
A Café for light meals and refreshments is on the ground floor
Monday – Friday 8.00am-4.00pm
Saturday -Sunday 9.00am-4.00pm
Vending machines in the Café are available 24 hours.
Our Spiritual Sanctuary is located in the hospital grounds. Ask staff for directions or view the NHW Visitor Map. It is a quiet place for time-out, reflection, contemplation and prayer. The Sanctuary is open to people of all faiths cultures and beliefs.