Main Hospital

Main Hospital Campus
35 – 47 Green Street, Wangaratta, VIC 3677
Phone: (03) 5722 5111
Email: enquiries@nhw.org.au

In an emergency call 000

To contact a patient or check on their condition, please contact the relevant ward or call the main hospital number: +61 (03) 5722 5111.

Contact NHW Wards & Units

NHW Visitor Map

NHW Visitor Map - Main Hospital Campus
NHW Visitor Map – Main Hospital Campus

Download NHW Visitor Map.pdf

Entry Policy

Visitor restrictions have been in place to reduce the threat of COVID-19 to our patients, staff and community.

Hospital Entry Policy

All visitors aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • if unable to wear an N95 mask, you must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit. Northeast Health will provide the RAT.

All visitors aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Visiting patients and accompanying adult clients:

  • One (1) visitor per day, during visiting hours if patient is not in isolation and physical distancing can be maintained.

Maternity Services & Clinics

  • One (1) parent/guardian, partner or support person. This visitor is not restricted to the visiting hours.
  • One (1) additional visitor (includes children) can visit during visiting hours for up to two (2) hours, if patient is not in isolation and 1.5 metres physical distancing of can be maintained.

Paediatric & Special Care Nursery patients (under 18 years):

  • Two (2) parents, guardians or carers per patient where physical distancing requirements can be maintained. Not restricted to visiting hours.
  • No children are permitted in the Special Care Nursery.

Outpatient, community services and day stay:

  • One (1) support person for all clients. Support persons may be excluded from exam rooms if 5 metres of physical distancing cannot be maintained.

End-of-life visits:

  • Patients/residents are restricted to two (2) visitors at one time.
  • There are no time limits and no daily limit on visits.

Visiting hours:  12:00pm – 2:00pm AND 5:00pm – 7:00pm

*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved according to NHW Visitor Policy on prompt.
An exemption letter will be provided to present to the concierge to enter the hospital.

Entry policy updated on 19/07/2022

Emergency Department Entry Policy

If the Emergency Department is extremely busy and 1.5 metres physical distancing is unable to be maintained, visitors in the waiting room may be asked to leave to accommodate other patients.

All visitors aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • if unable to tolerate an N95 mask, must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit 
    Northeast Health can provide a RAT for this purpose

All visitors aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Adult patients:

Following approval, one (1) visitor per patient if patient is not in isolation and 1.5 metres of physical distancing can be maintained. 

Paediatric patients (under 18 years):

Two (2) parents, guardians or carers per patient.

Dependent, mental health, dementia or delirium patients:

One (1) support person per patient with appropriate education around infectious risks if patient in isolation.


*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved by Nurse In Charge or senior doctor for critically ill patients, end-of-life care or complex disability.

It is often not possible to wait with patients on ambulance trolleys awaiting cubicles, particularly in isolation. We will do our best to keep you informed and updated about off load time.

If you have any concerns please speak to the screening staff or ask to speak to the Nurse In Charge.

Entry policy updated on 18/07/2022

Community Care Centre Entry Policy

All clients, patients and support persons aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • If unable to tolerate an N95 mask, please see your treating clinician to show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit
    Northeast Health can provide a RAT for this purpose

All clients, patients and support persons aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Adult clients and patients:

One (1) support person for all clients. Support persons may be excluded from exam rooms if 1.5 metres physical distancing of cannot be maintained

Paediatric clients and patients (under 18 years):

Two (2) parents, guardians or carers per patient.

*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved by the service manager for critically ill patients, end-of-life care or complex disability.

If you have any concerns please speak to the screening staff or ask to speak to the service manager.

Entry policy updated on 18/07/2022

The main hospital campus of Northeast Health Wangaratta is the major referral facility for people with complex health needs in the Central Hume Region of Victoria. The hospital, formerly known as Wangaratta Base Hospital, has more than 200 beds spread across multiple wards.

Emergency Department

Phone: +61 (03) 5722 5111
24 hours a day, seven days a week

The Emergency Department operates 24 hours a day, 7 days a week. Only attend the Emergency Department for urgent health matters.

When you present at the Emergency Department, you will be assessed by our staff and depending on your condition and current ED demand, you may be asked to wait for a period of time. The most unwell patients are given priority. The majority of people who present to the Emergency Department are not admitted to the hospital. If you are admitted, you will become an inpatient and be transferred to a ward.

A number of supports are available to NHW patients, to find out more please visit Information for Patients and Visitors.

Please note that Visitor restrictions may apply. If possible, please communicate this with loved ones so that visits can be coordinated.
Please review the current Entry Policy prior to visiting.

More information

Elective Surgery

Admissions and Day Stay Unit: +61 (03) 5722 5232
Monday to Friday – 6.30am to 6.00pm

Peri-Operative Care Clinic: +61 (03) 5722 5251
Monday to Friday – 8.30am to 5.00pm

For pre-arranged elective surgery, you will enter the hospital via the main entrance. The Admission and Day Stay Unit is located on the first floor of the main hospital building. After entering the hospital, take the lift or stairs to the first floor and present to the admissions office.

A number of supports are available to NHW patients, to find out more please visit Information for Patients and Visitors.

Please note that Visitor restrictions may apply. If possible, please communicate this with loved ones so that visits can be coordinated.
Please review the current Entry Policy prior to visiting.

More information

Having a baby

Phone: +61 (03) 5722 5225 or +61 (03) 5722 5301

NHW’s main hospital campus births more than 700 babies each year. The ward includes four birthing suites, six postnatal beds and a Special Care Nursery.

For information about having your baby at NHW or attending our Maternity ward as an expectant parent please visit the section on Having a baby.

Please note that Visitor restrictions may apply. If possible, please communicate this with loved ones so that visits can be coordinated.
Please review the current Entry Policy prior to visiting.

More information

Medical Imaging Department

Phone: +61 (03) 5722 5001
Freecall: 1800 672 253 (not free from mobile phones)
Email: imaging@nhw.org.au
Monday to Friday – 8.30am to 5.00pm
(24 hours / 7 days per week for emergency cases)

When attending our Medical Imaging department, please enter through the main entrance to the hospital.

The staff at our modern medical imaging facility offer a comprehensive, personalised and high quality service. Onsite medical specialists and imaging staff provide 24-hour imaging services to the hospital.

Our medical imaging services include:

  • Magnetic Resonance Imaging (MRI)
  • Computed Tomography (CT) scan
  • Ultrasound
  • General radiography
  • Interventional and diagnostic procedures
  • Mammograms

More information