Visiting Hours

General: 8am - 1pm AND 3pm - 8pm

ICU: 11am - 2pm AND 4pm - 7pm

Patient Rest Period

General: 1pm - 3pm

ICU: 2pm - 4pm

Patient rest is important to recovery. Please limit your visits to during the designated hours, unless by prior arrangement with the Nurse Unit Manager.

See below for conditions of entry and further information.

Hospital Entry Policy

NHW lifted all mandatory mask wearing within the organisation from 19 August, 2024.

We advise that visitors should NOT attended a health facility if they have been diagnosed with COVID-19 or have been in contact with a person who has COVID-19 in the last five days, have symptoms of an acute respiratory infection such as temperature higher than 37.5 degrees, cough, sore throat, diarrhoea or vomiting.

Visiting patients and accompanying adult clients:

• Two (2) visitors per visiting session, during visiting hours if patient is not in isolation and physical distancing can be maintained.
• Two (2) support persons for labour and birth.
• Changeover of visitors should occur outside of the ward, eg café or outside.

Maternity Services & Clinics

• Two (2) people at any one time during visiting hours. This includes the nominated parent/guardian, partner or support person, and/or children. Visitors are to remain in the patient’s room while visiting.
• One (1) nominated parent/guardian, partner or support person. This visitor is not restricted to visiting hours.
  
• Visitors cannot remain unattended in the patient's room with the baby without the express permission of the parent/partner or Midwife in Charge.

Paediatric & Special Care Nursery (SCN) patients (under 18 years):

• Two (2) parents, guardians or carers per patient where physical distancing requirements can be maintained. Not restricted to visiting hours.
• Child visitors to the Paediatric Ward may be restricted in line with COVID precautions and/or if 1.5 metres physical distancing of cannot be maintained.
• No child visitors permitted in Special Care Nursery. Adult visitors swap out with one of the partners and cannot be unattended in the SCN without the express permission and presence of a parent/partner or Midwife in Charge.

Outpatient, community services and day stay:

• Two (2) support persons for all clients. Support persons may be excluded from exam rooms if 5 metres physical distancing of cannot be maintained.

End-of-life visits:

• Patients/resident visitors are unrestricted, unless COVID precautions and/or if 1.5 metres physical distancing of cannot be maintained.
• There are no time limits and no daily limit on visits.

Visiting hours: 
General: 8am – 1pm AND 3pm – 8pm
ICU: 11am – 2pm AND 4pm – 7pm

Entry policy updated on 19/08/2024

Emergency Department Entry Policy

If the Emergency Department is extremely busy and 1.5 metres physical distancing is unable to be maintained, visitors in the waiting room may be asked to leave to accommodate other patients.

Adult patients:

• Following approval, two (2) visitors per patient if patient is not in isolation and 1.5 metres physical distancing can be maintained.

Paediatric patients (under 18 years):

• Two (2) parents, guardians or carers per patient.

Dependent, mental health, dementia or delirium patients:

• Two (2) support persons per patient with appropriate education around infectious risks if patient in isolation.

Exemptions to the above may be given as approved by Nurse In Charge or senior doctor for critically ill patients, end-of-life care or complex disability.

It is often not possible to wait with patients on ambulance trolleys awaiting cubicles, particularly in isolation. We will do our best to keep you informed and updated about off load time.

If you have any concerns please speak to a member of staff or ask to speak to the Nurse In Charge.

Entry policy updated on 19/08/2024

Community Care Centre Entry Policy

NHW lifted all mandatory mask wearing within the organisation from 19 August, 2024.

We advise that visitors should NOT attended a health facility if they have been diagnosed with COVID-19 or have been in contact with a person who has COVID-19 in the last five, have symptoms of an acute respiratory infection such as temperature higher than 37.5 degrees, cough, sore throat, diarrhoea or vomiting.

If you are unwell please call to reschedule your appointment. 

Adult clients and patients:

• Two (2) support persons allowed for all clients.
• Dependents of adult clients and patients may attend.
• Support persons may be excluded from exam rooms if 1.5 metres physical distancing of cannot be maintained.

Paediatric clients and patients (under 18 years):

• Two (2) parents, guardians or carers allowed per patient.

If you have any concerns please speak to a member of staff or ask to speak to the service manager.

Entry policy updated on 19/08/2024

For the most current information please visit;

Rural City Of Wangaratta

Financial Counselling Australia National Debt Helpline

DHHS Coronavirus disease (COVID – 19)

Business.gov.au - Early Access to Superannuation

Business.gov.au - Coronavirus information and support for business

Centrelink – Income Support affected by Coronavirus

Create a COVID-19 plan for you or someone you are caring for.pdf

Life Line  or call 131 114 (24 hours 7 days)

Beyond Blue

Black Dog Institute

Reach out

Mensline Australia or 1300 789 978

Kids Helpline

Mindful.org

Headspace 12 - 25 year olds
Headspace provides free online and phone support and counselling to young people 12-25 and their families and friends

Headspace - How to start a Journal

Headspace - Coping with stress during COVID-19

Headspace - Learn how to handle tough times

eHeadspace
Connect 1-on-1, you can connect 1-on-1 from 9.00am to 1.00am, 7 days a week 
Group chat online, call 1800 650 890 (mobile charges will apply), but if you let the team member know you are calling from a mobile they will call you back.