Important Information for Patients, Clients & Visitors

If you have any of these symptoms, however mild, get tested
– Fever, chills or sweats
– Cough
– Sore throat
– Shortness of breath
– Runny nose
– Loss of sense of smell or taste

Call our dedicated hotline for local advice and screening appointments

Hotline: 1800 324 942

Visitor entry points to our main hospital campus

The health and safety of our patients, clients and staff are of the utmost importance to us. To minimise risk, we have restricted access to our facilities.

If you must attend Northeast Health Wangaratta please use the following entry points only:

• Main entrance (Green Street)
• Emergency Department entrance (Green Street)
• Community Care Centre main entrance (Clark Street)

The following questions will be asked before you are allowed to enter Northeast Health Wangaratta:

• Have you arrived to Australia from overseas within the last 14 days?
• Have you come in to contact with a positive COVID-19 (Coronavirus) patient?
• Do you have any symptoms of a fever, sore throat, cough or shortness of breath?
• We will also check your temperature

To protect the safety of our staff, patients and families, if you answer YES to any of the above questions or have a temperature above 37.5 degrees you will not be permitted to enter.

Current visitor guidelines and restrictions

Visitor guidelines and some restrictions are in place for the safety of all.

• Visiting hours are strictly 12 noon to 2.00pm and 5.00pm to 7.00pm daily
• Inpatients are allowed a maximum of two visitors for up to two hours at one time
• Up to two visits are allowed per day during visiting hours only
• Outpatients can bring one care and support person if needed to an appointment
• Maternity patients will be asked to identify ONE ONLY consistent visitor for the duration of their stay.

An exception of the two-hour time limit includes supporting a loved one in end of life care. The limit of two visitors at all times still applies.

Visitors will NOT be permitted if they have a temperature higher than 37.5 degrees or symptoms (fever, sore throat, cough or shortness of breath), have travelled from overseas in the past two weeks or have identified as having close personal contact with a confirmed or suspected COVID-19 case.

COVID-19 (Coronavirus) Screening Clinic

Hotline 1800 324 942

The Wangaratta COVID-19 (coronavirus) Screening Clinic in Norton Street is open every day.

Monday to Friday from 8.30am to 5.30pm
Saturday & Sunday from 8.30am to 4.30pm

If you have a fever, cough, runny nose, loss of smell, sore throat or shortness of breath or have been in contact with a confirmed case and concerned that you may have COVID-19 (Coronavirus) call 1800 324 942 for local advice and screening information.

Call 1800 324 942 before attending the clinic. Please NO WALK-INS

Dental Services

Emergency services are being provided by the Benalla Community Dental Clinic Only.

Dental Services in Wangaratta are expected to return in July.  Patients who had their appointments cancelled due to COVID-19 will be contacted over time to establish their dental requirements.

If you have a dental emergency, please do not attend in person to make an appointment.
Call us on: Wangaratta (03) 5722 5325 or Benalla (03) 5761 2201

All dental emergencies will be assessed and appointments allocated depending on the urgency of the dental problem. Normal hours of operation 8.30am – 4.30pm will apply.

For adults attending appointments, we ask that you attend alone or with only one other accompanying person.

If you are unwell but require urgent dental care, please do not attend the clinic. Please call to discuss your dental emergency and let the staff know you are unwell. You will be contacted by our Senior Dentist to further investigate your dental needs and medical history.

Please be assured we have put into place various measures to assist those patients requiring urgent treatment to protect both our patients and our staff.

Illoura Residential Aged Care

In an effort to prevent the spread COVID-19 (Coronavirus) to Illoura, there are some restrictions are in place for the safety of all.
A screening process (questions and temperature check) applies to all people including visitors, staff and contractors.

There will be NO ENTRY to anyone:

• who is unwell
• under 16 years of age
• who has travelled overseas in the past 14 days
• who has been in contact with someone with a confirmed or suspected case of COVID in the last 14 days
• who has not had an influenza vaccination

Visitor guidelines

• Visitor swipe cards have been deactivated. All visitors must use the intercom to access the facility.
• Two visitors per resident per day.
• Visiting hours will be strictly 12 noon to 2.00pm and 5.00pm to 7.00pm daily
• Visitors are asked to keep their visits short (30 minutes).
• Visitations to be conducted in a resident’s room or outside only.
• For end-of-life residents, the onsite supervisor has discretion for visitors on the facility.

Exceptions will be allowed only in approved circumstances and following assessment by an onsite supervisor.

We understand this may cause anxiety or frustration in some instances, however, we believe that this is the best way to reduce the risk to our residents living at Illoura. Loved ones can always be contacted by phone and video chat.

To discuss visitor restrictions at Illoura or whether an exception be applied to you please contact the onsite supervisor (03) 5721 0310 or (03) 5721 0335.

COVID-19_Fact Sheet Residential Aged Care Facility Residents and Visitors

Maternity Services

We are taking a range of preventative measures, while maintaining a high-quality obstetric service at this time.

Some of the preventative measures we have implemented for maternity services include:

• Limiting visitors to one partner or support person only throughout maternity care.
• No visits to our service from siblings or grandparents of newborns.
• Reducing, postponing and/or increasing the interval between antenatal visits.
• Shortening the duration of antenatal visits.
• Avoiding face to face antenatal classes.

We understand that this may cause anxiety or frustration in some instances, however, we believe this is the best way to reduce the risk to our clients and newborn babies.

If you have any concerns regarding these changes to our service please do not hesitate to contact Maternity Services on (03) 5722 5225

Resources for your health and wellbeing during COVID-19

Coronavirus disease (COVID-19) – www.dhhs.vic.gov.au/coronavirus

Coronavirus hotline 1800 675 398

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days.