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Important Information for Patients, Clients & Visitors

For the latest COVID-19 news and information follow Northeast Health Wangaratta Facebook page.

Entry Policy

To help us keep our patients, carers, families and staff safe entry to Northeast Health Wangaratta (NHW) remains restricted due to the ongoing risk of COVID-19.

Hospital Entry Policy

All visitors aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • if unable to wear an N95 mask, you must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit. Northeast Health will provide the RAT.

All visitors aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Visiting patients and accompanying adult clients:

  • One (1) visitor per day, during visiting hours if patient is not in isolation and physical distancing can be maintained.

Maternity Services & Clinics

  • One (1) parent/guardian, partner or support person. This visitor is not restricted to the visiting hours.
  • One (1) additional visitor (includes children) can visit during visiting hours for up to two (2) hours, if patient is not in isolation and 1.5 metres physical distancing of can be maintained.

Paediatric & Special Care Nursery patients (under 18 years):

  • Two (2) parents, guardians or carers per patient where physical distancing requirements can be maintained. Not restricted to visiting hours.
  • No children are permitted in the Special Care Nursery.

Outpatient, community services and day stay:

  • One (1) support person for all clients. Support persons may be excluded from exam rooms if 5 metres of physical distancing cannot be maintained.

End-of-life visits:

  • Patients/residents are restricted to two (2) visitors at one time.
  • There are no time limits and no daily limit on visits.

Visiting hours:  12:00pm – 2:00pm AND 5:00pm – 7:00pm

*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved according to NHW Visitor Policy on prompt.
An exemption letter will be provided to present to the concierge to enter the hospital.

Entry policy updated on 19/07/2022

Emergency Department Entry Policy

If the Emergency Department is extremely busy and 1.5 metres physical distancing is unable to be maintained, visitors in the waiting room may be asked to leave to accommodate other patients.

All visitors aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • if unable to tolerate an N95 mask, must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit 
    Northeast Health can provide a RAT for this purpose

All visitors aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Adult patients:

Following approval, one (1) visitor per patient if patient is not in isolation and 1.5 metres of physical distancing can be maintained. 

Paediatric patients (under 18 years):

Two (2) parents, guardians or carers per patient.

Dependent, mental health, dementia or delirium patients:

One (1) support person per patient with appropriate education around infectious risks if patient in isolation.


*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved by Nurse In Charge or senior doctor for critically ill patients, end-of-life care or complex disability.

It is often not possible to wait with patients on ambulance trolleys awaiting cubicles, particularly in isolation. We will do our best to keep you informed and updated about off load time.

If you have any concerns please speak to the screening staff or ask to speak to the Nurse In Charge.

Entry policy updated on 18/07/2022

Community Care Centre Entry Policy

All clients, patients and support persons aged 18 and over:

  • must wear an N95 mask* provided by Northeast Health
  • If unable to tolerate an N95 mask, please see your treating clinician to show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit
    Northeast Health can provide a RAT for this purpose

All clients, patients and support persons aged 8 to 17:

  • must wear a surgical mask* provided by Northeast Health

Adult clients and patients:

One (1) support person for all clients. Support persons may be excluded from exam rooms if 1.5 metres physical distancing of cannot be maintained

Paediatric clients and patients (under 18 years):

Two (2) parents, guardians or carers per patient.

*Unless an exemption applies, in which case a face shield will be provided.

Exemptions to the above may be given as approved by the service manager for critically ill patients, end-of-life care or complex disability.

If you have any concerns please speak to the screening staff or ask to speak to the service manager.

Entry policy updated on 18/07/2022

COVID-19 Vaccination and Screening Clinic information

Drive-thru Screening Clinic (COVID-19 testing)

Wangaratta Screening Clinic

53-61 Tone Road access via Vincent Road

PCR tests and RATs are available on:
Monday, Wednesday and Saturday
8.00am - 11.00am

CLOSED Tuesday, Thursday, Friday and Sunday
NO appointments required

Every person that presents for a RAT or PCR test will receive one box of 10 N95 masks, along with instructions on how best to wear them to reduce transmission.
 
Wearing a mask is strongly recommended if you are in an indoor setting, can’t physically distance, have any COVID-19 symptoms, or are with people who may be vulnerable to COVID-19. Masks are still mandatory in high-risk settings, including hospitals, aged care and public transport.

When attending the Screening Clinic please remain in your vehicle at all times and follow staff instructions.

Screening Clinic map
Access to COVID-19 Screening Clinic is via Vincent Road

Pre-register online for COVID-19 Testing

Complete an online COVID-19 Testing Registration form to receive a unique registration number that is valid for 90 days and can be used for multiple tests.

Create a COVID-19 plan for you or someone you are caring for.pdf

Bring your Medicare card to the testing site.

A positive result on a RAT is treated the same way as a positive PCR test and all positive results must be reported at https://www.coronavirus.vic.gov.au/report

If you test positive to COVID-19, or have been told you are a contact, visit www.coronavirus.vic.gov.au/checklist for information on what to do next.

COVID-19 Test Results

You should get your test results within 2 days of being tested for COVID-19. You will usually receive a text message or phone call about your results. Sometimes there are delays and it can take longer.

If you have been unable to obtain your results, call the Coronavirus Test Results Hotline on 1800 573 222.

Coronavirus Test Results Hotline
Phone: 1800 573 222
Monday to Friday - 8.00am to 6.00pm

The hotline can provide confirmation of a negative coronavirus (COVID-19) result verbally or via text message only. If you require a letter or other form of documentation of your result (such as for travel, medical, work or educational purposes) you should contact a general practitioner who can obtain your result and provide suitable documentation.

For more information about getting your COVID-19 test results please visit: www.coronavirus.vic.gov.au/getting-your-results-covid-19

COVID-19 Vaccination 

Northeast Health Wangaratta's Vaccination Clinic on Tone Road has now CLOSED.

COVID-19 vaccinations can be received through the Public Health Network at participating GP clinics and Pharmacies.
Please see https://covid-vaccine.healthdirect.gov.au/booking/ for further information.

Disability Support

If you or a person you know lives with a disability and needs additional support to get a COVID-19 vaccination, please contact David our Disability Liaison Officer.

Phone: 0427 416 960
Email: disability.support@nhw.org.au

For more information about COVID-19 vaccinations for people with a disability or special requirements, and their carers please visit https://www.coronavirus.vic.gov.au/vaccination-information-people-disability

More information:
For information about getting vaccinated including how to prepare and what to expect please visit www.coronavirus.vic.gov.au/vaccine

Resources for your health and wellbeing during COVID-19

Life Line  or call 131 114 (24 hours 7 days)

Beyond Blue

Black Dog Institute

Reach out

Mensline Australia or 1300 789 978

Kids Helpline

Mindful.org

Headspace 12 - 25 year olds
Headspace provides free online and phone support and counselling to young people 12-25 and their families and friends

Headspace - How to start a Journal

Headspace - Coping with stress during COVID-19

Headspace - Learn how to handle tough times

eHeadspace
Connect 1-on-1, you can connect 1-on-1 from 9.00am to 1.00am, 7 days a week 
Group chat online, call 1800 650 890 (mobile charges will apply), but if you let the team member know you are calling from a mobile they will call you back.

DHHS Victoria logo

Coronavirus disease (COVID-19) – www.dhhs.vic.gov.au/coronavirus

Coronavirus hotline 1800 675 398

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days.