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Community Clinics and Programs

At Northeast Health we have a dedicated team of allied health, nursing and medical professionals offering a range of community-based services available to people of all ages.

We work with you as an individual to assess your health needs and help you achieve your desired goals. This may include attending a specialist clinic, participating in one of our specialised programs or group activities that support your personal therapy plan.

Waiting times to access our services can vary. All referrals to our services are assessed and prioritized according to your care needs.

We offer both Government-funded and client-funded services. Fees are kept to a minimum and vary between programs. You will receive information regarding relevant fees.

An interpreter service is available to all clients and/or their representative. Please let us know if you require an interpreter so that we can arrange one for your appointment.

Information for patients and clients

The following guide outlines the steps we take when we receive your referral.

  • Step 1 referral sent -Your referral is sent to us by your GP, specialist or other service provider electronically, by fax or post
  • Step 2 assessment - We review your referral to assess that it is complete. Referrals that are incomplete, or do not have the required information to properly assess the referral, will not be accepted. You and your referrer will be informed if this is the case
  • Step 3 triage - If accepted, we triage your referral. This is to determine if your condition is urgent or routine
    • Urgent - you will get an appointment within 30 days
    • Routine - we will contact you when a referral appointment is available
  • Step 4 notification - We send a letter to you and your GP to confirm the outcome of your referral

Contact us if you have any questions regarding this information, or are concerned about the outcome of your referral.

Northeast Health Wangaratta Community Care Centre
Phone: +61 (03) 5722 5555

Call this number for:

  • Appointment questions
  • Referral questions
  • Changing your appointment
  • Telling us you no longer need your appointment

As a patient or consumer, you are involved in the decisions made about your care. You can help us by responding to letters and requests from us as quickly as possible.

Please tell us if:

  • you change your contact details, nominated GP and next of kin or medical decision maker;
  • you want to be contacted by phone, email or post;
  • you need a carer, family member or support person;
  • you need an interpreter or support from the Aboriginal or Disability Support Officers;
  • there are changes to your clinical condition(s);
  • you need transport and/or accommodation support;
  • you can't attend your appointment;
  • you don't need our services;
  • you do not want us to talk to your GP, referring clinician or other health service providers about your care or treatment

Information for Health Professionals

Referring clinicians (internal and external to Northeast Health Wangaratta) are responsible for:

  • considering options available to you as a patient in the community setting and informing you of current treatment options, so that you can participate in decision-making about your future care and treatments
  • ensure referrals to health services for non-admitted specialist services are made your agreement as a patient, recognising the content of any advance care directive and including that you have agreed that your personal and health information can be shared with the health service
  • complying with statewide or local referral criteria and providing complete and accurate information on the referral request to streamline the referral process and patient access
  • providing their contact details and indicating their preferred method of communication for correspondence with us
  • continuing to monitor your condition and notifying us if there is a change in your condition that could affect the urgency of treatment, or the care required
Useful Links

Clinics and Programs

Our Antenatal Clinic is also known as Shared Care. In shared care, your GP works in partnership with the team at Northeast Health to provide the best possible pregnancy, birth and postnatal care for you and your baby.

Phone: (03) 5722 5225

Referrals: Referral from your GP only

Waiting times: Due to the busy nature of this clinic, there can be a long wait for your appointment time. Please bring with you water, snacks and something to read so you are more comfortable while you wait.

More information: Visit our website for more info about Having a baby

Where to find us: NHWVisitor Map

Our experienced midwives run childbirth education and parenting classes. During these classes, we will provide you with lots of information about preparing for labour and birth and what to expect during early parenthood.

Our Antenatal Clinic is also known as Shared Care. In shared care, your GP works in partnership with the team at Northeast Health to provide the best possible pregnancy, birth and postnatal care for you and your baby.

Phone: (03) 5722 5225

Referrals: You can book your Birthing Class Group when you see your midwife at around 16 weeks in your pregnancy.

More information: Visit our website for more info about Having a baby

Where to find us: NHWVisitor Map

Our Community Rehabilitation Program at the Community Care Centre or in your home can support you following a new illness or injury or a decline in function.
Therapy can be provided by a number of health professionals and we work with people to deliver goal-focused and time-limited rehabilitation.
Our service is not registered with the NDIS and we do not provide ongoing therapy services.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Health Professional is preferred. Self-referral via phone enquiry is available.

Waiting times:

More information: 

Where to find us: NHWVisitor Map

Our Complex Care Service provides care planning, education and support to help people with chronic and complex health issues to manage independently in the community, and reduce the risk of being admitted to hospital.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Health Professional is preferred self-referral via phone enquiry.

Waiting Times:

More information: Visit the web page on our Complex Care Service

Northeast Health Wangaratta Visitor Map

Our Continence Clinic Provides Specialist assessment and treatment to address bladder or bowel incontinence and/or pelvic floor dysfunction.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Health Professional is preferred. Self-referral via phone enquiry is available.

Waiting times:

More information: Visit the web page for more information about our Continence Clinic

Where to find us: NHWVisitor Map

Our public dental service provides general and emergency dental services to eligible Victorians.

Phone: (03) 5722 5116 or (03) 5722 5325

Referrals: Self-referral via phone enquiry is available.

Waiting times:

More information: Visit our website to learn more about our Dental Service

Where to find us: NHWVisitor Map

Our team of diabetes educators work with people of all ages with diabetes or at risk of developing diabetes to help develop skills to self-manage the condition.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Health Professional is preferred. Self-referral via phone enquiry is available.

Waiting times:

More information: Visit our website to learn more about Nutrition and Dietetics.

Where to find us: NHWVisitor Map

Our dietitians can help people of all ages with food and nutrition‑related health conditions.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Health Professional is preferred. Self-referral via phone enquiry is available.

Waiting times:

More information: Visit our website to learn more about Nutrition and Dietetics.

Where to find us: NHWVisitor Map

Located in our Community Care Centre.
The Fracture Clinic provides orthopaedic management of fractures and other bone or joint injuries.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Doctor

Waiting times: Due to the busy nature of this clinic, there can be a long wait for appointments. Plesae bring with you water, snacks and something to read so you are more comfortable while you wait.

More information: If you have been instructed to have an X-ray before your appointment, please attend the Imaging department in the main hospital 30 minutes before your Fracture Clinic appointment in the Community Care Centre. Your referral slip for your X-ray will be at the Imaging department. Please inform them that you are there for a Fracture Clinic X-ray.

Where to find us: NHWVisitor Map

Our Gerontology Clinic provides medical specialist assessment to assist the older person manage their health and wellbeing.  

Phone: (03) 5722 5555

Referrals: Referral from your GP or other Doctor

Waiting times:

Where to find us: NHWVisitor Map

Our experienced clinicians provide care to people following hand injury.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other health professional.

Waiting times:

More information: Our hand therapy clinic is located in the Community Care Centre. 

Where to find us: NHWVisitor Map

Our team of health professionals in High Risk Foot Clinic provide care to people with foot wounds or high-risk feet problems.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other health professional.

Waiting times:

More information:  Download the High Risk Foot Clinic brochure to learn more about this service 

Where to find us: NHWVisitor Map

Located at the Mother and Baby Resource Centre. The Lactation Clinic is a free service that offers specialized breastfeeding assessment, support, advice and education to mothers and their babies, from pre-pregnancy to the conclusion of lactation.

Phone: (03) 5722 5487

Referrals: Referral from your GP or other Health Professional is preferred. Self-referral via phone enquiry is also available.

Waiting times:

More information:  Visit our website to learn more about our Lactation (breastfeeding) Clinic

Where to find us: NHWVisitor Map

An accredited Lymphoedema therapist sees patients at risk of developing Breast Cancer Related Lymphoedema or who have diagnosed chronic oedema/swelling.

Phone: (03) 5722 5555

Referrals: Referral from your GP or other health professional.

Waiting times:

More information: Our Lymphoedema Clinic is located in the Community Care Centre. 

Where to find us: NHWVisitor Map

Located at the Community Care Centre.

Phone: +61 (03) 5722 5555
Email: ccia@nhw.org.au

Referrals: 

Waiting times: Due to the busy nature of this clinic, there can be a long wait for appointments. Please bring with you water, snacks and something to read so you are more comfortable while you wait.

More information:  

Where to find us: NHWVisitor Map


Community Care Centre
4-12 Clark Street, Wangaratta  VIC  3677

Frequently Asked Questions

Referrals are categorised as high priority if the patient has a condition that has the potential to deteriorate quickly with significant consequences for health and quality of life if not managed promptly.

Referrals are categorised as routine if the patient condition is unlikely to deteriorate quickly to have significant consequences to the person's health and quality of life if the service id delayed beyond 30 days.

Other information: Managing referrals to non-admitted specialist services in Victorian public health services | health.vic.gov.au

Once your referral is accepted, you will be notified via your preferred method of communication (post or email).

Your referral will be reviewed by a clinician to determine how urgently care needs to be provided. Depending on the clinical urgency of your condition, we will then contact you to advise of an appointment time or that you have been placed on a waitlist for an appointment.

Each service has different wait times. We endeavour to see all urgent referrals within 30 days. Please see the Community Care Centre service directory for more information on wait times.

Community Care Centre services are not an emergency medical service. If you require urgent medical care call 000, attend your closest Emergency Department or visit your GP. 

If your referring doctor  feels you need an early appointment, a new referral can be sent to us which will be reviewed by our time. If it is deemed that you require an earlier appointment, one will be provided to you.

  • Complete any scans, X-rays, or tests required before your appointment
  • Obtain any test results needed for your appointment
  • Make a list of any medications or dietary supplements you take
  • Write down any questions you have for your clinician
  • Your appointment letter or email
  • Your Medicare card
  • A complete list of medications you are taking
  • Relevant test or scan results
  • Your GP's name, address and phone number
  • Your advance care directive (if you have one)

Yes - if you have a mobile phone, you will be sent an SMS reminder of your appointment one (1) business day before your appointment. This will confirm your appointment date, time and clinic name.

Yes - to cancel or reschedule, please call (03) 5722 5555 and our administration team will direct your query.

If you do not attend two (2) consecutive appointments, or three (3) over a treatment episode without notifying us, you will be discharged from our service and require a new referral to be seen by our clinics.

Telehealth is available at our health service to enable easier access to appointments for our patients, particularly those who have a long distance to travel. If you prefer to have your appointment by Telehealth, please phone us on (03) 5722 5555 to make arrangements.

Note that we often wish to see you in person for your first appointment and where your condition requires a physical examination by your clinician. 

You are required to make your own transport arrangements to and from your appointment.

Click here for a link to the Community Care Centre map and parking.

Yes. You are welcome to bring one carer/support person if you:

  • require assistance with communication
  • have difficulty understanding medical information and instruction from your clinican
  • have behavioural or sensory needs
  • have support needs which require an expert carer

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