Emergency Department Entry Policy
If the Emergency Department is extremely busy and 1.5 metres physical distancing is unable to be maintained, visitors in the waiting room may be asked to leave to accommodate other patients.
All visitors aged 8 and over:
- must wear a surgical mask* provided by Northeast Health covering nose and mouth
- if unable to tolerate a mask, must show proof of vaccination (two doses) OR have a negative result from a rapid antigen test (RAT) taken on the day of the visit.
Northeast Health can provide a RAT for this purpose.
The requirement to wear a face mask does not apply if the people communicating require visibility of the mouth to communicate effectively, for example due to a hearing impairment.
Adult patients:
- Following approval, two (2) visitors per patient if patient is not in isolation and 1.5 metres physical distancing can be maintained.
Paediatric patients (under 18 years):
- Two (2) parents, guardians or carers per patient.
Dependent, mental health, dementia or delirium patients:
- Two (2) support persons per patient with appropriate education around infectious risks if patient in isolation.
*Unless an exemption applies, in which case a face shield will be provided.
Exemptions to the above may be given as approved by Nurse In Charge or senior doctor for critically ill patients, end-of-life care or complex disability.
It is often not possible to wait with patients on ambulance trolleys awaiting cubicles, particularly in isolation. We will do our best to keep you informed and updated about off load time.
If you have any concerns please speak to the screening staff or ask to speak to the Nurse In Charge.
Entry policy updated on 15/01/2024